How to make a return
Start the procedure
Go to the contacts section of the horyzon.it website, select subject "return communication" enter all the data related to the purchase of the product (product name, invoice number, delivery details of the courier, date of receipt of the product, product anomaly or reason for the return decision), send the request.
click Return this object.
When Horyzon authorizes you to return the item, prepare and ship within 10 business days from the time Horyzon accepted the return. In case of damaged object or not conforming to the description, the shipment is at the expense of Horyzon.it and it is Horyzon who must provide you with a shipping label for return. If, on the other hand, you changed your mind after the purchase, the shipping costs to return the item are at your expense.
Wait for the seller
receive the object and authorize the return
You can track the shipment and see when the item was delivered to the seller and wait for permission from Horyzon.it after the item returned has been objectively verified.
Horyzon will carry out the necessary checks, if the report is of anomalies or non-conformity of the product, and initiates the refund procedure, (if you authorize the return), which must take place within 15 days from the date of receipt of the returned goods.
Problems with a return or object that does not conform to the description
If, for a purchase paid for by credit, debit or PayPal card, you receive an item that is damaged or does not comply with what is described in the listing or encounter problems with its return, please contact the Customer Service immediately by sending a communication to firstname.lastname@example.org
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