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Right of withdrawal

Horyzon is particularly attentive to the needs and expectations of its customers. We hope you are always satisfied with the purchases made on Horyzon.it, but if you change your mind here we will explain what you can do to return an item.

The right of withdrawal

If you are a consumer, you can exercise the right of withdrawal, i.e. decide to return the item to the seller without having to provide any reason, within 14 calendar days of delivery (or from delivery of the last item, in case of separate deliveries).

In addition to your rights deriving from the law, the items sold by Horyzon.it, Amazon and Marketplace sellers (with the exception of products for which the right of withdrawal is excluded by law) can be returned within 30 days of delivery. For more information, see our return policies.

Items excluded from the right of withdrawal

The right of withdrawal can be exercised in relation to any product purchased on Amazon.it (both those sold by Amazon and by Marketplace sellers), with the exception of:

• made-to-measure or clearly personalized items, including horyzon.it items, Amazon Handmade items, or which are likely to deteriorate or expire rapidly,

• sealed items that cannot be returned for hygienic reasons or related to health protection and which have been opened after delivery or in the case of products which, after delivery, are inseparably mixed with other goods,

• supply of alcoholic drinks, the price of which was agreed at the time of the conclusion of the sales contract, the delivery of which can only take place after thirty days and whose actual value depends on market fluctuations which cannot be controlled by horyzon.it,

• audiovisual products (eg music compilations, films) and software (eg programs, video games), on CD, DVD or other media, whose packages have been opened or their seals have been removed,

• newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications,

• digital content (for example, e-Books, mp3, applications or other digital content redeemable through promotional codes) provided through non-material support once execution has started. By placing an order to purchase such digital content, you accept the foregoing.

To exercise the right of withdrawal

If the item was sold by horyzon.it, by Amazon or sold by a Marketplace seller and shipped by horyzon.it.

You will need to follow the instructions that you will find on the online returns center page. Alternatively, you can also use this form. From the day you communicated the withdrawal, you have 14 days to return the products. By visiting the Online Return Center you can print a personalized label for the return of the product specifying that you no longer want it.

If the item was sold and shipped by horyzon.it

Contact the seller through the Online Return Center. For more information, see the Returns and Refunds page.

Refund in case of withdrawal

If you buy as a "consumer" and withdraw within 14 days of delivery, you will be refunded the price paid for the item and the shipping costs relating to the cheapest shipping method available at the time of the order. The costs of the gift box and other services associated with your order will not be refunded in case of withdrawal.

If instead you withdraw beyond the term of 14 calendar days in accordance with the return policy of horyzon.it, from Amazon, or if you buy as a "professional", you will be refunded the price of the item, but not the costs of shipment.

If the returned items show damage or signs of wear resulting from unnecessary manipulation to establish the nature, characteristics and functioning of the same, the seller can withhold from the refund an amount corresponding to their decrease in value.

We remind you that in case of withdrawal, the costs for returning the item (e.g. shipping and packaging) are at your expense.

Repayment timescales

The refund of the price of the item for which the withdrawal was exercised and, where applicable, of the shipping costs, is made within 14 days from the receipt of your withdrawal notice. The seller can withhold the refund until receipt of the item or until you have provided proof of having returned it, whichever occurs first.

If you need further assistance, contact us by clicking HERE.

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