COURIER AND SHIPMENTS
Shipping your package
Learn how to track orders and contact horyzon.it.
When your order is shipped, in most cases you can track shipping on My Orders. When placing an order, remember to enter your address details and phone number correctly to facilitate delivery. Except for the shipping methods "Delivery Today" and "Scheduled Delivery", all the others do not provide deliveries at time slots or at a specific time. Any requests cannot be taken over.
For more information on shipping costs and shipping methods, see our Costs and Shipping Methods help page. For information on bulky material, see the Shipping and Return of Bulky Material page.
Main couriers for shipments to Italy
Horyzon.it makes deliveries from 8:30 am until 5:00 pm. All other couriers deliver from 8:30 am until 6:00 pm. Remember that delivery times are only indicative and may vary in some areas, times of the year, or depending on the shipping option you choose.
If a delivery attempt is unsuccessful, check the table below to see if the carrier will automatically make a new delivery attempt. We remind you that in some cases the courier may not leave the transit notice.
Italian Post Office
2 automatic delivery attempts, then stock for 10 days. No inventory for the Poste service, the scheduled delivery service.
Assistance Poste Italiane LANDLINE 803 160, MOBILE PHONE 199 100 160
Gls
2 automatic delivery attempts, then stock for 10 days.
GLS Support Phone: 02 98035556
Bartolini
2 automatic delivery attempts, then stock for 10 days. Bartolini Assistance
To check the sheareability on the BRT site, enter the shipping number in "Customer Neck ID", without filling in the other fields.
Sda
2 automatic delivery attempts, then stock for 10 days.
SDA Support Phone: 800336622
Dhl
2 automatic delivery attempts, then stock for 10 days.
DHL Support Phone: 199 199 345
Tnt
1 automatic attempt, the second on request contacting the courier. Then stock for 10 days.
TNT Support Phone: 199 803 868
Ups
Depending on the delivery area there can be 3 automatic delivery and storage attempts of 5 days. Or 1 attempt and subsequent delivery at a UPS access point. For more information, check the sheareability on the UPS site.
UPS Support Phone: +39 02 3030 3039
Free shipping
With a minimum order of € 100.00 shipping throughout Italy is free, this is not valid for countries in Europe or other parts of the continent. The Horyzon Shop reserves the right to determine which carrier is most suitable for delivery based on the request area.
Team Global Store International Shop